{"id":4335,"date":"2025-02-13T09:46:38","date_gmt":"2025-02-13T09:46:38","guid":{"rendered":"https:\/\/mingle.jos-creative.de\/faq\/"},"modified":"2025-09-29T07:42:54","modified_gmt":"2025-09-29T07:42:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/mingle.jos-creative.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All the questions you have always had about MINGLECONTROL are answered here in our FAQs. However, if any of your questions remain unanswered, we would be happy to hear from you personally to resolve them. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tYour direct contact to us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General information<\/span>\nabout minglecontrol<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Alle<\/div><\/div><\/div>
Inbetriebnahme<\/div><\/div><\/div>
Kundenbetreuung<\/div><\/div><\/div>
MINGLECONTROL international<\/div><\/div><\/div>
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How does the collaboration with you work?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Transparent, structured and always tailored to your needs – from the first meeting to long-term service.<\/p>\n\n

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Here we explain in detail how we work.<\/a><\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>
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In which languages is MINGLECONTROL available?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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In principle, MINGLECONTROL is available in all common languages. If individual languages are not available or there are special requests, these can be added at any time. We work together with certified translation agencies to deliver the best possible quality. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Is MINGLECONTROL also suitable for international use?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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MINGLECONTROL offers the option of multilingual switching. This means that you have the option of making several languages available. These can then be selected by the respective user so that everyone can use the process technology software in their preferred language. This not only enables international use, but also simplifies collaboration between multinational teams. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How secure is remote access support?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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To prevent unauthorized access to MINGLECONTROL at all times, we also use secure connections that rely on the latest encryption technology for remote access. This so-called AES-256 encryption is state-of-the-art and unbreakable. This ensures that your data remains protected and does not fall into the hands of third parties. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Who do I contact if I have technical problems?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you experience any technical problems, please get in touch with your personal contact at our company. You can reach them on the relevant service number. They will then take care of your request and try to find a solution as quickly as possible. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is the procedure if I have change requests or adjustments?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you have any change requests or adaptations that tailor MINGLECONTROL even more perfectly to your business operations, we will be happy to help you. Changes can usually be implemented without any problems. Simply get in touch with your direct contact person to clarify further steps. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How does customer support work?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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As an engineering office with around 40 employees, it goes without saying that we are always ready to listen to our customers. Even after the project has been completed, we are happy to provide help and advice and are a central point of contact for all your concerns. For all business-relevant areas, we are happy to offer you an additional on-call service via DriveCon, which you can conclude with a maintenance contract. This ensures that a service technician takes care of the problems within an agreed response time, provides expert support and restores the smooth running of all processes. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How do users benefit from using MINGLECONTROL?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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MINGLECONTROL simplifies the entire work process. The clear visualization of all trades not only shows users a complete overview including important key figures, but also allows them to view individual systems in detail. The “jobs” category gives operators a good overview of active and completed orders. New orders can also be added in just a few steps. Thanks to the innovative recipe editor, users can also make changes in the recipes section without any programming knowledge. MINGLECONTROL is rounded off by the function for creating individual users. This allows different user rights to be assigned and restrictions to be placed on editing processes. The view of individual users can also be customized so that the app’s clarity is perfectly adapted to the user’s requirements at all times. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What data does MINGLECONTROL document?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Whether individual steps or complete step sequences – MINGLECONTROL takes care of the time-consuming logging of your processes for you. Individually defined values are documented, measurement curves are archived and manual interventions are recorded digitally. Logging takes place over the long term and the data can be retrieved by you at any time, making it ideal for retracing past processes. Best of all, this works both on site and on the move. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How long does commissioning usually take?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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MINGLECONTROL is implemented in day-to-day business in as short a time as possible. This is because all customer wishes and requirements are tested in advance using a complete simulation. The software has therefore been completely tested once before the start of commissioning – almost like a dry run. This means that possible errors can be rectified before the implementation phase and the commissioning time is reduced to a minimum. <\/p>\n\n

We are happy to carry out a FAT (Factory Acceptance Test) in advance at our factory, at the customer’s premises or via an online meeting together with the customer. This gives us the opportunity to take the customer’s optimization suggestions into account before commissioning and to optimize the recipe processes. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is necessary for trouble-free use of MINGLECONTROL?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Trouble-free operation works without any major requirements. This is because MINGLECONTROL can be run in the browser. All you need is a new version of Google Chrome. The actual computing power, which runs in the background of the application, is handled by our central server system. For the client, 8 GB RAM and an average processor are completely sufficient. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What information do you need from me as a customer before the project starts?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Before we start the project together, we need some information to customize MINGLECONTROL to your needs. In addition to a detailed task definition, this also includes the desired functional scope of the software. With the help of this information, we develop a meaningful concept that meets both your requirements and the given budget. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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From which and up to which system size does MINGLECONTROL make sense?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Thanks to the individual and customized adaptation of MINGLECONTROL to the customer’s needs, there are no restrictions on the size of the system. From medium-sized to large companies, MINGLECONTROL can be used by all companies. Even small systems can be covered by reducing the necessary scope. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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For which systems can MINGLECONTROL be used?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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MINGLECONTROL is a software for the optimization of process engineering processes. For this reason, the following systems are particularly suitable for the use of MINGLECONTROL: <\/p>\n\n